Policies, Shipping & Returns
General Order Information
- Orders CANNOT be changed, modified, or canceled after checkout!
- We will only accept one coupon code per order.
Before making a return please read our policy to ensure that your order meets the return guidelines.
Online Return/Exchange Policy
- Our exchange policy is for store credit or exchange for different size ONLY.
- SALE ITEMS ARE FINAL
- PRE ORDER ITEMS ARE FINAL
- If you choose store credit for your return, that credit will be valid for 6 months.
- Once an order has been exchanged/returned, it then becomes a final sale transaction.
- You have 7 days from the day you receive the item (via delivery confirmation) to Contact me about a return in the form of store credit or exchange.
- Once I send a return label you have 3 days to drop it off at USPS or the label and return will be cancelled.
- Worn, washed, and/or damaged items will not be accepted for return. Original tags (if applicable) must be attached & intact.
- For broken or incorrect items contact us within 3 days of the delivery date. Please reach out to our Customer Service Department at firstname.lastname@example.org so that they can help you with a return label.
- Once our warehouse receives the item we will process the store credit.
- You are responsible for the return label and if it is an exchange for paying the label invoice that is sent to you.
- please email email@example.com for the return address
ITEMS NOT ELIGIBLE FOR RETURN: Mugs/tumblers, jewelry, bralettes, pre orders, and sale items.
PLEASE EMAIL SHOPCOUNTRYBLOSSOM@GMAIL.COM WITH ALL INQUIRIES. NO RESPONSE WILL BE MADE ON INSTAGRAM OR FACEBOOK (REACHING OUT ON THOSE PLATFORMS WILL NOT BE CONSIDERED IN THE 7 DAY POLICY).
- A store credit will usually takes 3 to 5 business days to be processed.
- Please take your return label to your nearest USPS store for delivery within 3 days of receiving label. We will have a record of the tracking number.
- Store credit will be for price of item minus any discounts used
***WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE.***
Do you provide International delivery?
We ship within the US via USPS.
What are the shipping options?
USPS Priority or First Class
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can sign into your account and view your order status/history or check on your email.
How do I track my order?
Tracking for your order is emailed to you once your order is shipped out. Please allow 7-10 business days before inquiring about the status of your order.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My account link at the top right of the page and logging into your account.
How long does it take to ship out?
We typically get in stock items shipped in 5-7 days. Pre Order items vary and YOU CAN FIND UPDATES IN THE LISTING.
You can contact us by email for any further questions: firstname.lastname@example.org